How to Call or Text Using Your Smart Number

Created by Bea Jovellano, Modified on Wed, 10 Sep, 2025 at 4:39 PM by Bea Jovellano

Your business Smart Number enables you to text and call your customers directly from the dashboard. Follow the steps below to learn how:




Configure Click to Call Settings

You may want to configure your Click to Call Settings first. For detailed instructions, see our Click to Call Setup guide.


Locate Customer Profile

To send a message or call a contact, first locate the customer's profile in the dashboard.


Use Communication Widgets

On the customer’s profile, you will see communication widgets alongside the contact information. Click the phone icon to call or the chat bubble to send a text message.




Want to learn more? Check out our YouTube Channel for helpful content and read more of our how-to guides!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article