Overview

The Punchey mobile app allows you to quickly send text messages to your customers directly from your mobile device. This makes it easier to communicate with clients while on the go, confirm appointments, provide updates, and stay connected with your customers in real time.

Why Is This Important?

Using the mobile messaging feature can help your business:

• Communicate with customers quickly and efficiently

• Send updates while working in the field

• Improve customer response times

• Keep conversations organized within the app

• Maintain better customer engagement and service

Sending a Text Message

Follow these steps to send a text message using the mobile app:

1. Open the Punchey App

2. Select Messages

3. Tap the Pen and Paper icon located in the upper-right corner to create a new message

4. Search for and select the customer’s name

5. Type your message

6. Send the text message

Adding a Customer Contact

If the customer’s phone number has not yet been added to your contacts, a pop-up notification will appear prompting you to save the contact before sending a message.

Simply follow the prompts to add the customer’s contact information and continue texting.