Create a Financing Application Using Klarna in Punchey

Overview

Punchey allows you to create and send financing applications through Klarna directly from the platform. This helps you provide customers with flexible payment options alongside their service estimates.

This guide walks you through how to create and send a Klarna financing application.

Steps to Create a Financing Application

1. Go to the Checkout Section

• From your Punchey dashboard, click Checkout to begin the process.

2. Open the Estimates Tab

• Select the Estimates tab to create a new one.

3. Create a New Estimate

• Click New Estimate to start a financing application.

4. Search for the Customer

• Click the search field labeled “Search customer name, phone # or email”

• Enter the customer’s name

• Select the correct customer from the results (phone number or profile)

• Ensure the customer profile has a correct and working phone number, as this is required for the financing application

5. Add Estimate Details

• Click the “Enter Name…” field

• Enter a name or description for the estimate (this is where you select the service)

6. Enter the Estimate Amount

• Click the amount field

• Input the total amount for the estimate

7. Apply Klarna Financing

• Select Finance with Klarna to enable financing for the estimate

8. Send the Financing Application

• Click Send to submit the financing estimate to the customer

9. Review Submitted Estimates

• Return to the Estimates tab to track and manage sent applications

10. Financing Statuses 

• After submitting a financing application, you may see one of the following statuses:
• Financing Approved - the customer’s financing application was approved by Klarna. The customer can proceed with the purchase, and Klarna will appear as an available payment method with the approved financing terms (such as installments or pay later options). 
• Financing Denied - the customer’s financing application was not approved by Klarna. Klarna determines approval based on their internal review process, and the financing option will not be available for that transaction.

Important Notes

• Make sure the correct customer is selected before sending the estimate

• The customer profile must have a valid and working phone number

• Double-check the service details and amount to ensure accuracy

• Customers will receive the financing application once it is sent

Need Help?

If you need assistance creating or sending a Klarna financing application, please contact our support team. We’re here to help.