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Updating your Payment Information

To ensure that your account stays up-to-date and your payments are processed smoothly, it's important to keep both your payment method (for billing) and deposit account (where your funds are sent) current. Below are the steps for updating both.

Updating Your Credit Card or Payment Method

If you need to update the credit card or other payment method you use for your account, follow these steps:

  1. Log In to Your Account: Go to the Punchey login page and log in to your account.

  2. Navigate to Payment Settings: Once logged in, click on your profile icon in the top right corner and select Account Settings.

  3. Update Payment Method: In the Payment Options section, you'll see an option to Add a Card. Click on it, and enter your new card details or select another payment method.

  4. Save Changes: After updating your payment information, be sure to click Save Changes and confirm your new details are updated in our system.

    If you encounter any issues, feel free to reach out to our support team via chat, email, or phone.

Updating Your Deposit Account Information

Your deposit account is the bank account where your payments are sent. To update this, follow these steps:

  1. Contact Support: Deposit account changes are handled through our support team for security reasons. Please reach out to our customer support team to initiate the update. You can contact us through:

  2. Provide New Deposit Information: Be ready to provide your new bank account details, including the account number and routing number. We recommend double-checking these details to ensure accuracy.

  3. Wait for Confirmation: After submitting your request, our team will process the update and confirm once it’s complete. Your future payments will then be directed to the updated deposit account.

Why It’s Important to Keep Your Payment and Deposit Information Updated

Keeping both your payment method and deposit account current is essential for ensuring that transactions go smoothly. This helps avoid any disruptions in billing or delays in receiving your payments.

If you have any questions or need assistance, our support team is available and happy to help. Just reach out, and we’ll guide you through the process!