ID Tech Augusta EMV Troubleshooting Guide

Issue:
The Augusta EMV is not powering on.

Solutions:

Verify Power Source: Ensure that the device is securely connected to a working USB port.
Check Cables: Inspect the power cables and USB connection for any signs of damage.
Power Cycle: Disconnect the power source, wait for 10 seconds, and reconnect it to the device.

Issue:
The computer does not recognize the Augusta EMV when connected.

Solutions:

Check USB Connection: Ensure the USB cable is properly connected to both the device and the computer.
Use Different Port: Try connecting the device to a different USB port on the computer.
Restart Computer: Turn off your computer and then turn it back on to refresh the USB ports.

Issue:
The Augusta EMV is on, but it is not reading cards.

Solutions:

Inspect the Card: Ensure the card is in good condition and the chip or magnetic stripe is clean.
Correct Insertion:
- For EMV cards, insert the chip-end first with the chip facing up.
- For magnetic stripe cards, swipe the card with the stripe facing the appropriate direction.
Test Multiple Cards: Try swiping or inserting different cards to determine if the issue is card-specific.
Use Different Port: Try connecting the device to a different USB port on the computer.

Issue:
Error messages or failed transactions during card reading.

Solutions:

Check Software: Verify that the POS software is configured correctly and is compatible with the Augusta EMV.
Update Equipment: Download the latest updates and follow the instructions to update the device.
Inspect Card Reader: Ensure the reader is securely connected and there are no visible damages.
Contact Support: If specific error codes appear, note them down and refer to the user manual or contact support for further assistance.

Issue:
The Augusta EMV is operating more slowly than usual, causing delays.

Solutions:

Check System Performance: Ensure the computer or POS system is functioning efficiently and close any unnecessary background applications.
Examine Connections: Ensure the USB or power connections are secure and undamaged.
Device Reset: Disconnect and reconnect the Augusta EMV to reset the connection.
Software Updates: Make sure your device is up to date.

If issues persist, contact ID Tech customer support for further assistance. Have the following information ready:

ID Tech Customer Support:

The ID Tech Augusta EMV is a highly reliable card reader designed for various payment applications. However, you may occasionally encounter issues. This guide will help you troubleshoot common problems with the ID Tech Augusta EMV.