How Deposit Settings Work for Online Booking

The Deposit Hierarchy: How the System Decides What to Charge

When a client books a service online, the system determines the required deposit based on a three-level hierarchy. Here's how it works—from the broadest setting to the most specific:

1. Account-Wide Default Deposit
   This is the fallback value set in your global Springboard settings. It applies if no other specific deposit is defined.

2. Global Service Defaults (set by us)
   Our team may apply baseline deposits for certain common services across all accounts. These values apply unless you explicitly override them.

3. Service-Level Override (controlled by you)
   This is the most specific setting. If you set a deposit directly on a service, that value takes precedence over both the account and global defaults.

Important: If a service's deposit field is left blank, the system does not interpret that as “no deposit.” Instead, it continues up the hierarchy until it finds a defined value.

How to Override the Deposit for a Specific Service

If you want to control the deposit required for an individual service (or remove it altogether), follow these steps:

1. Log in to your Admin Dashboard

2. Navigate to Checkout > Services

3. Find and edit the desired service

4. In the Deposit field, enter your desired amount:

   • Use 0 to require no deposit

   • Use any other number to charge that amount

5. Save your changes

Leaving the field blank means “check the higher-level settings for a deposit value.” If you want to prevent a deposit, you must explicitly enter 0.

Need Help?

If you're unsure which setting is causing a deposit to show, reach out to our support team. We can help trace what value is being used and assist with updates to match your preferences.